Shipping

SHIPPING POLICY

Items will be processed within 2-3 business days of the order being placed plus an additional 2-4 days to arrive to your location.  Please allow additional time for orders that are placed on weekends or on holidays.  If there are any delays or problems pre-shipment Urcitymobileshop will contact the customer.

DUE TO COVID-19 WE ARE CURRENTLY EXPERIENCING DELAYS IN OUR PROCESSING TIME.  PLEASE ALLOW ADDITIONAL TIME FOR YOUR ORDER TO BE DISPATCHED.  THANK YOU FOR YOUR CONTINOUS SUPPORT, PATIENCE, AND UNDERSTANDING.

NOTE:  PLEASE BE AWARE OF THE POTENTIAL DELAYS ABOVE IN CASE YOU ARE ORDERING FOR AN UPCOMING GATHERING OR OTHER EVENT.

Shipping Destinations:

We currently Only ship to the United States.

Delivery Times:

Orders take 3-5 business days to process

Shipping time might vary depending on location, shipment method, time orders placed such as on weekends or on holidays require extra time, and other factors.

How much is shipping?

Shipping Cost:

Orders under $30 will have a flat rate shipping of $7.99

Orders between $30.01 through $85 will have a flat rate shipping of $10.99

Orders between $85.01 through $99.99 will have a flat rate shipping of $13.99

Orders over $100 will include FREE SHIPPING

Make sure you sign up for our newsletter or follow us on our social media pages so you know about new product releases, when we offer limited time free shipping, and discount codes.

Can I combine Discount Codes?

You are only able to use one discount/promo code per order.

Refunds & Returns:

We have a 21day return policy, which means you have 21 days after receiving your items to request a return.

Your item must be in the same condition that you received it in order to be eligible for a return.  Meaning unused, unopened, and in its original packaging.  You will also need the receipt or order number in order to be eligible for a return.

You can contact us at UrCityMobileShop@gmail.com to start a return.  If your return is accepted, you will be in charge of shipping the items back to the address provided.  Items sent back to us without first requesting a return will NOT be accepted.

Refunds are given on a case by case basis and if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original form of payment.

Shipping charges are NOT refundable in any circumstances. We DO NOT accept returns or offer refunds on sale items or on gift cards.  Please refer to our return policy for more information regarding returns and refunds.

PAYMENT

What forms of payment do we accept?

UrCityMobileShop accepts all major credit cards such as Visa, Master Card, American Express, and Discover.  We also accept Paypal, Apple Pay, and Crypto.  We Do NOT accept money orders, checks, C.O.D., or Bill me later options.

Note when paying with Crypto:  It is the responsibility of the customer to ensure the amount paid via the select crypto currencies we accept is in line with the exchange rates provided by our cryptocurrency provider, Coinbase Commerce.

UrCityMobileShop will NOT cover fees involved with return payments due to over, or under payments caused by inaccurate crypto transfers that do not align with the exchange rates provided by Coinbase Commerce. 

PLEASE MAKE SURE YOU HAVE THE CORRECT AMOUNT OF CRYPTO BEFORE USING CRYPTO AS A FORM OF PAYMENT DURING CHECKOUT.

Products & Orders

How can I track my order?

Tracking information will be sent directly to the email address you provide during checkout.  The email will have a link to access your order page where you can see tracking status and information on your order, including the items that will be in your package(s).

How to cancel an order:

Please email us at UrCityMobileShop@gmail.com or fill out the contact form at the bottom of the FAQ page with any questions about cancelling an order.

Please include the order number and email used during the order.

NOTE:  Once an order has been dispatched we are NOT able to cancel the order.